What Happens When You Delete
Account deletion is permanent. Within 30 days, the following data will be irreversibly removed:
What Is Deleted
- Your profile information (email, name, hashed password)
- Inventory counting sessions you created
- All workspace memberships and role assignments
- Device tokens and session data
What May Remain
Inventory records attributed to you within a tenant's workspace (item counts, export logs) may be retained in anonymized form for the organization's audit trail. Your name and email will be removed from these records.
Method 1: In-App Deletion
- Open the onedown.ai mobile app
- Navigate to Profile (bottom tab)
- Scroll to the bottom and tap "Delete Account"
- Confirm the deletion when prompted
Method 2: Email Request
Send a deletion request to support@onedown.ai from the email address registered to your account. We will process your request within 30 days.
Workspace Admin Removal
Workspace administrators can remove your membership from their workspace at any time. This revokes your access to that workspace's data but does not delete your onedown.ai account. To fully delete your account, use one of the methods above.
More Information
For questions about account deletion, contact support@onedown.ai. See our Privacy Policy for details on data retention and your rights under GDPR.